1. Acceptance of Terms
By using Zenchers, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.
2. User Obligations
You must provide accurate and complete information when registering for an account on Zenchers. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate information about your educational needs
- Complying with all applicable laws and regulations
3. Intellectual Property
The content on Zenchers, including text, graphics, logos, and images, is protected by intellectual property rights and may not be used without our prior written consent. Tutors retain rights to their original teaching materials.
4. Limitation of Liability
Zenchers is not liable for:
- Any direct, indirect, incidental, or consequential damages resulting from the use of our services
- The quality of tutoring services provided by individual tutors
- Any technical issues beyond our reasonable control
5. Privacy and Confidentiality
Zenchers takes the privacy and confidentiality of user information seriously. We collect and process personal data in accordance with our Privacy Policy. Tutors agree to maintain student confidentiality.
6. Prohibited Activities
Users are prohibited from:
- Engaging in activities that violate applicable laws
- Infringing intellectual property rights
- Harming the integrity of Zenchers' platform
- Sharing inappropriate content or communications
- Misrepresenting qualifications or credentials
7. Security
Zenchers implements security measures to protect user data, including:
- Secure data transmission
- Regular security audits
- Access controls
However, we cannot guarantee absolute security. Users are responsible for safeguarding their account information.
8. Tutoring Sessions
Zenchers provides a platform for connecting students with tutors:
- Scheduling, duration, and content of sessions are agreed between student and tutor
- Tutors are independent contractors, not Zenchers employees
- Students must provide a suitable learning environment for in-home sessions
9. Payment
Payment terms:
- Tutoring fees are specified by each tutor
- Payments are processed through our secure system
- Users are responsible for making timely payments
- All fees are non-transferable
10. Cancellation and Refunds
Cancellation policy:
- Sessions may be cancelled or rescheduled according to tutor's policy
- Minimum 24-hour notice required for cancellations
- Refunds for cancelled sessions are subject to tutor's policy
- Zenchers may charge a service fee for cancellations
11. Dispute Resolution
In the event of a dispute:
- Zenchers may assist in resolving issues between users and tutors
- We are not responsible for disputes and cannot guarantee resolution
- Users agree to attempt good-faith resolution before seeking other remedies
12. User Conduct
All users must:
- Conduct themselves professionally and respectfully
- Respect cultural and personal differences
- Maintain appropriate boundaries
- Report any concerns to Zenchers immediately
Violations may result in account suspension or termination.
13. Changes to Terms
Zenchers may update these Terms from time to time. We will notify users of significant changes. Continued use of our services after changes constitutes acceptance of the new terms.