Shipping, Refund & Cancellation Policy

At Zenchers, we strive to provide transparent policies regarding our services. Below you'll find detailed information about our shipping, refund, and cancellation procedures.

Shipping Information

Important Note: Zenchers is a digital service platform and does not currently ship any physical products.

As a premium home tutoring service, all our offerings are delivered through:

  • In-person tutoring sessions at your location
  • Digital learning materials accessible through our platform
  • Online tutoring sessions via our virtual classroom

Refund Policy

We offer refunds under the following conditions:

  • Full refund if no tutoring sessions have been conducted
  • Pro-rated refund for unused sessions if cancellation occurs mid-package
  • Full refund if we fail to provide the service as promised

Refund Processing: All refunds will be processed within 30 days from the date of request. Refunds will be issued to the original payment method used for purchase.

Non-refundable Items:

  • Completed tutoring sessions
  • Personalized study materials already delivered
  • Any third-party service fees

Cancellation Policy

You may cancel your tutoring package under these terms:

  • Before First Session: Full refund available with no cancellation fees
  • After First Session: Pro-rated refund based on unused sessions
  • Emergency Cancellations: Contact us immediately for special circumstances

Notice Period: We require at least 24 hours notice for session cancellations to avoid being charged for the session.

To cancel your service, please contact our support team at support@zenchers.com with your booking details.

Service Delivery Information

Our tutoring services are delivered through:

  • In-Home Tutoring: Our qualified tutors come to your preferred location
  • Online Tutoring: Virtual sessions through our secure platform
  • Learning Materials: Digital resources accessible via your account

Service Guarantee:

  • All tutors are thoroughly vetted and qualified
  • Session scheduling within 48 hours of booking confirmation
  • 24/7 customer support for any service issues